service

service

Technical guidance

Accurate and professional, accompanied throughout the entire process

Pre sales in-depth communication01
In the initial stage of product demand, Yiyuan's technical guidance team will have in-depth communication with you. We have a detailed understanding of your application scenarios, whether it is door and window sealing in the construction field, curtain wall installation, or electronic packaging and automotive assembly in industrial manufacturing, we will analyze the special requirements for different scenarios. At the same time, we will recommend more suitable product models based on your expectations for the performance of the sealant and our rich industry experience.
Customization support during sales02
During the order execution process, technical guidance personnel will provide you with comprehensive technical support. For complex construction projects, we will dispatch professional technicians to the site to conduct on-site inspections and develop detailed construction plans based on specific construction environments and conditions. From the selection of construction tools, planning of construction processes, to the standardized requirements for each operational step, we will provide you with detailed guidance.
After sales tracking optimization03
We will regularly visit customers to understand the usage of our products. If any problems arise during use, the technical guidance team will respond quickly and provide you with a solution as soon as possible. We will also evaluate and analyze the effectiveness of the product based on customer feedback, continuously optimizing its performance and application solutions.
Technical support

Comprehensive guarantee, helping worry free applications

Technical data provision
Yiyuan provides customers with comprehensive technical information, including product manuals, technical manuals, testing reports, etc. The product manual provides a detailed introduction to the performance characteristics, usage methods, precautions, etc. of the sealant, giving you a clear understanding of the product.
TRAINING
In order to help customers better master the use technology of sealant, Yiyuan provides professional training services. Our training covers basic knowledge, construction techniques, quality control, and other aspects of sealant. The training methods are flexible and diverse, which can be conducted in Yiyuan's training center for centralized teaching, or on-site training can be conducted at the customer's location according to their needs.
Emergency response mechanism
Yiyuan has established a comprehensive emergency response mechanism when customers encounter urgent technical issues. We have set up a dedicated technical support hotline to answer customer inquiries at any time. Once customer feedback is received, the technical support team will respond promptly and quickly organize technical personnel to analyze the problem and develop solutions.

Hotline

159-3732-5000

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